We are committed to protecting your personal information and maintaining a high standard of security across our website and internal systems.
We take all reasonable steps to safeguard the information we collect, store, and process.
Information We Protect
We protect the personal information you provide to us, which may include:
- Your contact details (name, email, address, phone number)
- Order and transaction information
- Account information (if applicable)
These protections work in conjunction with our Privacy Policy, which explains what information we collect and how we use it.
How Information Is Stored
Your information may be stored electronically on secure servers, in hard copy within secure physical storage locations, or through trusted third-party platforms such as Shopify. Access to personal information is restricted to authorised team members only.
Our Security Measures
Technical Security
- Encrypted website connection via 2048-bit v3 SSL (HTTPS).
- Firewalls protecting our servers and internal systems.
- Password protection and access controls.
- Anti-virus and anti-malware protection.
- Email filtering and monitoring tools.
- Regular security updates, patching, and system monitoring.
Administrative Security
- Staff training on secure data handling.
- Restricted administrative access to sensitive information.
- Internal policies covering secure management and storage of data.
Physical Security
- Secure office and storage environments.
- Locked filing systems for hard-copy records.
- Access limited to authorised personnel only.
Payment Security
We take payment security seriously.
We do not store credit card information on our servers.
All credit card details are transmitted securely. Payment information is encrypted during transmission to protect it from interception or misuse.
Data Transmission & Limitations
While we take strong precautions to safeguard your information, no method of data transmission over the internet or electronic storage is completely risk-free.
We cannot guarantee absolute security, but we continually review and improve our systems to maintain a high level of protection.
Data Breach Response
We have procedures in place to detect, investigate, and respond to potential data breaches.
If a breach involving your personal information occurs, we will act quickly to secure our systems, assess risks, minimise harm, and notify you and relevant authorities as required by law.
Third-Party Services
We use trusted third-party providers and secure payment gateways. These partners maintain their own strict security measures.
We only work with reputable providers who meet industry-standard security requirements.
Policy Updates
We may update this Security Policy from time to time to reflect changes in technology, legal requirements, or our business operations. The most current version will always be available on our website.