Refund policy
Returns on Parts & Accessories
- 30-Day Return Policy: You may return your item within 30 days of receipt for any reason, providing the item is returned in unused, original condition.
- Items marked Final Sale are ineligible for return.
- To request a return, please log in to your account. You will see an option to return eligible items from your order.
- We reserve the right to refuse a return if the conditions have not been met and if items are returned damaged or used.
- Returns may be posted, or returned in-store at any location.
- Refunds will be processed back through original payment method. 1-5 business days processing time may apply.
Returns on Bicycles
We do not offer returns on bicycles for:
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Wear and tear alone
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Change of mind
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A hidden defect specifically drawn to the consumer’s attention before the purchase by Ivanhoe Cycles.
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A defect that the consumer should have noticed on examination.
- A defect or failure due to abnormal use such as those not intended for the product.
For problems with bicycles, Ivanhoe Cycles will decide to either:
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Repair the product within a reasonable time, or
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Provide a replacement that is identical or of similar value, or
- Provide a refund.
Warranty & Faults
- If your goods arrive damaged or faulty, you are entitled to a refund or replacement for the item.
- Please refer to the manufacturer's warranty for additional cover. Most items have a 12-month warranty on manufacturing defects.