12" Giant Pre Balance Bike (2022)

Herein you will find the complete warranty offered on Giant bicycles.

This excerpt has been taken from the official Giant Bicycles Owner's Manual. Follow this link to download a digital copy of the Owner's Manual for Giant and Liv bikes.

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PRODUCT WARRANTY

1. Lifetime Frame Warranty

Giant warrants the frame of each new Giant and Liv brand bicycle and frameset to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle.

2. 10-Year Rigid Fork Warranty

Giant warrants the rigid fork of each new Giant and Liv brand bicycle and frameset to be free from defects in material and workmanship for a period of ten years from the date of purchase.

3. One-Year Limited Warranty on Paint and Decals

Giant warrants the paint and decals on each new Giant and Liv brand bicycle and frameset to be free from defects in material and workmanship for a period of one year from the date of purchase.

4. One-Year Limited Warranty on Parts and Components

Giant warrants all original parts, excluding suspension forks, rear shocks, and other suspension-related components, to be free from defects in material and workmanship for a period of one year from the date of purchase.

Conditions of Warranty

• This warranty is valid only for bicycles purchased new from an Authorized Giant Dealer and is extended only to the original purchaser.
• The bicycle must be assembled and adjusted by an Authorized Giant Dealer at the time of purchase.
• Proof of purchase is required.
• This warranty is void if the bicycle is used for commercial activities, including but not limited to, rental, competition, or promotional activities.

Exclusions

• Normal wear and tear.
• Damage or failure due to accident, misuse, abuse, neglect, or improper assembly.
• Modification of the frame, fork, or components voids the warranty.
• Labour charges for part replacement or changeover.

How to Make a Warranty Claim

• Bring the bicycle to an Authorized Giant Dealer with proof of purchase.
• The dealer will inspect the bicycle and process the claim with Giant.

Giant's Responsibility

• If Giant determines that the claim is valid, Giant will replace or repair the defective part at no charge.

Limitations

• This is the only warranty offered by Giant. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of the express warranty.
• Giant shall not be responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.