Orbea Carpe 15 (2022)

Delivery is available upon specific request for our special order bikes.

Bikes may only be shipped directly to a qualified bike mechanic or bike shop of your choosing, who must complete the assembly of the bike. We strictly cannot ship an unbuilt bike direct to consumer.

The buyer is responsible for all shipping and assembly costs, and is responsible for arranging assembly with their nominated bike store or mechanic.

To request a shipping quote, please submit a request and include the delivery postcode, business name of your nominated bike shop or bike mechanic, and the exact model & frame size of the bike.

Please note: All bikes sold by Ivanhoe Cycles must be assembled by a qualified mechanic or bike shop. Any assembly undertaken without professional assistance is at the customer's risk and any injury as a result of the build without professional assistance will not be covered by the warranty.

Every bike purchased or collected in-store at Ivanhoe Cycles is fully assembled by our qualified mechanics free of charge.

Bikes ordered online for shipping* will require partial assembly, including but not limited to: installing handlebar, seatpost, front wheel; adjusting gears and brakes; tuning suspension; installing accessories or bar tape.

Disclaimer: Ivanhoe Cycles strongly advises having your assembly completed by an experienced bicycle mechanic. Any assembly undertaken without professional assistance is at the customer's risk and any injury as a result of the build without professional assistance will not be covered by the warranty.

*Shipping is restricted to certain brands due to assembly requirements.

If your special ordered item arrives faulty, damaged, or is differently than described, you are entitled to a full refund or replacement.

Cancellations and returns are not accepted on special orders if the consumer:
- changed their mind
- found the item cheaper elsewhere
- decided they didn't like the purchase or had no use for it
- ordered the wrong item

Contact us with any product enquiries you have prior to purchasing.

For more information, please read our Special Order terms and conditions.